Account Executive Senior 💰 🤝

Job Description

The Senior Account Executive plays a crucial role within the company, being responsible for the management and growth of strategic client accounts. He ensures a solid customer relationship, identifies sales opportunities, and ensures continued customer satisfaction. This professional is the main point of contact for clients, and works closely with internal teams to ensure impeccable service delivery.

Typical day of an Account Executive (non-exhaustive)

- 8:30 a.m.: Team meeting to discuss the day's objectives and current projects.

- 9:00 a.m.: Review emails and respond to urgent customer requests.

- 10:00 a.m.: Preparation and participation in meetings with key customers to discuss their needs and propose solutions.

- 12:00 p.m.: Lunch with a potential client to explore new partnership opportunities.

- 2:00 p.m.: Analysis of customer account performance and preparation of reports for management.

- 3:30 p.m.: Coordination with internal teams (marketing, technical support, etc.) to resolve customer problems.

- 5:00 p.m.: Response to latest customer requests and planning activities for the next day.

- 6:00 p.m.: End of the working day, sometimes with events or international calls in the evening.

Level of studies 🎓

- Qualification required: Bachelor's degree in commerce, marketing, management or related field.

- Desired qualifications: Masters in Business Administration (MBA) or equivalent.

Required Experiences 💪

- Minimum of 5 to 7 years of experience in account management, sales or customer service in a B2B environment.

- Demonstrated experience in managing strategic customer accounts and achieving sales quotas.

Required Skills ⚒

- Customer relationship management: Ability to establish and maintain strong and lasting relationships with customers. 🤝

- Negotiation skills: Ability to negotiate advantageous contracts and agreements. 📄

- Knowledge of marketing and sales: Good understanding of sales and marketing techniques. 📊

- Data Analysis: Ability to analyze customer data to identify trends and opportunities. 📈

- Technology: Mastery of CRM tools and customer account management software. 💻

Soft Skills Required

- Communication: Excel in oral and written communication skills. 🗣️✍️

- Organization: Ability to manage several tasks and priorities simultaneously. 📅

- Empathy: Ability to understand and anticipate customer needs. ❤️

- Problem Solving: Analytical mind and ability to solve problems creatively. 🧠

- Flexibility: Adaptability in a constantly evolving environment. 🔄

- Leadership: Ability to guide and motivate internal teams to achieve common objectives. 🚀

This job description summarizes the expectations and responsibilities of a Senior Account Executive, providing an overview of this crucial position in a customer-focused company.